Thank you for visiting and shopping at Hatchbox. Below are the terms and conditions that constitute our Free Shipping Policy.
All orders are processed and shipped as follows:
- Orders received before 8:30 AM PST – Processed and shipped the same day.
- Orders received after 8:30 AM PST – Processed and shipped the following business day
- Orders are only processed and shipped Monday through Friday, excluding weekends and holidays.
Unfortunately, at this time, Hatchbox does not ship to APO/FPO/DPO addresses. Otherwise, free shipping is offered and available for all orders in the continental United States.
Hatchbox only offers shipping to Canada at this time, rates are as follows:
- 0 lbs – 4 lbs : $20.40
- 4 lbs – 8 lbs : $24.29
- 8 lbs – 12 lbs :$28.10
- 12 lbs – 16 lbs : $31.82
- 16 lbs – 20 lbs : $35.73
Each filament weighs approx. 3.3 lbs
Orders ship from Southern California and the estimated shipping times depend upon the customers location (typically 5-7 days max for US orders).
Tracking information will be provided once the item is scheduled to be shipped.
Lost or Damaged Packages
Please contact Hatchbox customer service immediately if a damaged shipment is received or your tracked order is showing as delivered but has not been received.
Returns and Exchanges
It is our goal at Hatchbox to provide a comprehensive and hassle-free return and exchange process.
Returns and exchanges are accepted on all unused & sealed items within 30 days of the purchase date, for items that were purchased on hatchbox3d.com or from an authorized seller(Refer to Authorized Sellers). Items purchased from any other third party distributor or seller must be returned through them. Exchanges must be for items of equal or lesser value only.
Note: For all AMAZON LLC orders, AMAZON LLC will handle full refunds and replacement, not Hatchbox.
Please click HERE to download your editable online RMA form that you will include in your return.
Return and Exchange Process
- Select Contact Us to submit your return or exchange request and obtain a return shipping label.
Note: Be sure to provide the name from the original order as well as the original order number.
- After once again ensuring that the items are in their new condition, pack the item(s) for return, utilizing the return shipping label and including a copy of the RMA form inside of the package.
- Drop off the return at the appropriate shipper.
- Once the return is received and inspected an e-mail will be sent informing you that a refund has been approved and processed. If there are any issues with the return, an e-mail will be sent notifying you of such.
- If you are exchanging for another item, an e-mail will be sent informing you of the exchange options that are available.
- Fire Sale Merchant
- Low Baller
- Fire Sale Merchant