Shipping and Returns

Thank you for visiting and shopping at Hatchbox. Below are the terms and conditions that constitute our Free Shipping Policy.

Domestic Shipping

All orders are processed and shipped as follows:

  • Orders are processed within 2-3 days from the day the order was placed.
  • Orders are only processed and shipped Monday through Friday, excluding weekends and holidays.

Unfortunately, at this time, Hatchbox does not ship to APO/FPO/DPO addresses. Otherwise, free shipping is offered and available for all orders in the continental United States.

NOTE: HATCHBOX does not offer international shipping at this time.

Lost or Damaged Packages

Please contact Hatchbox customer service immediately if a damaged shipment is received or your tracked order is showing as delivered but has not been received.

Returns and Exchanges

It is our goal at Hatchbox to provide a comprehensive and hassle-free return and exchange process.

Returns and exchanges are accepted on all unused & sealed items within 30 days of the purchase date, for items that were purchased on hatchbox3d.com or from an authorized seller(Refer to Authorized Sellers). Items purchased from any other third party distributor or seller must be returned through them. Exchanges must be for items of equal or lesser value only.

The customer will be liable for shipping the products back for orders where the incorrect item was purchased or when the items are no longer needed.

Note: For all AMAZON LLC orders, AMAZON LLC will handle full refunds and replacement, not Hatchbox.

RMA Form

Please click HERE to download your editable online RMA form that you will include in your return.

Return and Exchange Process

  1. Select Contact Us to submit your return or exchange request and obtain a return shipping label.

Note: Be sure to provide the name from the original order as well as the original order number.

  1. After once again ensuring that the items are in their new condition, pack the item(s) for return, utilizing the return shipping label and including a copy of the RMA form inside of the package.
  2. Drop off the return at the appropriate shipper.
  3. Once the return is received and inspected an e-mail will be sent informing you that a refund has been approved and processed. If there are any issues with the return, an e-mail will be sent notifying you of such.
  4. If you are exchanging for another item, an e-mail will be sent informing you of the exchange options that are available.

HATCHBOX Guarantee

At Hatchbox your satisfaction is our number one priority.

All Hatchbox products are covered by a 30-Day Satisfaction guarantee. Meaning, if you are not 100% satisfied with you purchase or it becomes defective, we will replace it with no questions asked. Additionally, if your item arrives damaged it will be replaced by Hatchbox.

The 30 Day Satisfaction guarantee DOES NOT cover the following:

  • Any defect caused by:
    • Excessive wear and tear.
    • Abuse, neglect or improper use.
  • Any modification or alteration.
  • Items that have been attempted to repair.
  • Items purchased from an UNAUTHORIZED SELLER.
  • Items outside of the 30-day guarantee coverage period.
  • Items that have been purchased incorrectly or no longer needed

Authorized Sellers

Amazon

- Fire Sale Merchant

eBay

- Low Baller

Walmart

- Fire Sale Merchant