At Hatchbox your satisfaction is our number one priority.
All Hatchbox products are covered by a 30-Day Satisfaction guarantee. Meaning, if you are not 100% satisfied with you purchase or it becomes defective, we will replace it with no questions asked. Additionally, if your item arrives damaged it will be replaced by Hatchbox.
The 30 Day Satisfaction guarantee DOES NOT cover the following:
- Any defect caused by:
- Excessive wear and tear.
- Abuse, neglect or improper use.
- Any modification or alteration.
- Items that have been attempted to repair.
- Items purchased from an UNAUTHORIZED SELLER.
- Items outside of the 30-day guarantee coverage period.
- Items that have been purchased incorrectly
Please review our SHIPPING AND RETURNS PAGE for assistance or to submit a claim. Once successfully submitted a pre-paid shipping label will be provided so that you may return the item.